Shipping and returns

Shipping and return

Was your new rug not a perfect fit?

No problem - feel free to return and exchange it within 30 days.

Shipping prices

DK

DE

SE, BE, FR, NL, FI, GB, AT, ES, IT, NO and CH

Rest of the world

Without home delivery

With home delivery

0-5 kg

38 kr.

56 kr.

15 €

20 €

Calculate the shipping price by putting the items in your shopping cart.

5-10 kg

53 kr.

71 kr.

10-15 kg

77 kr.

95 kr.

15-20 kg

90 kr.

108 kr.

20-25 kg

128 kr.

164 kr.

25-30 kg

143 kr.

179 kr.

Free delivery

On orders exceeding 1.000 kr.

On orders exceeding 1.000 kr.

On orders exceeding 340 €

On orders exceeding 340 €

Not possible

DE

SE, BE, FR, NL, FI, GB, AT, ES, IT, NO and CH

0-30 kg

15 €

20 €

Free delivery

On orders exceeding 340 €

On orders exceeding 340 €

Note that free shipping is added in the "Payment" step in the purchase process.

Right of Withdrawl

Rug Solid offer 30 days to cancel from the day you receive the goods. If you choose to cancel a purchase, simply return the item in the same condition, and appropriate sound packaging as when you received it. If the product has been used, but otherwise comply with the 30-day period, it can still be returned. Rug Solid will then in each individual case assess the impairment on the item and make a partial refund.

When merchandise is received and approved, the purchase price is refunded to your credit card / credit card within a few days. We cover the cost of return if the item is damaged. If the item is returned without a complaint the return freight cost is subtracted from the payment refund. It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "The Procedure".

A purchase can also be undone by denying receipt of the goods or by transferring the product to the packet distributor. Note that we do not receive packages sent by fax. COD.

Complaint

Rug Solid offers 24-month warranty under the Sale of Goods Act for shortcomings identified during its normal use. The warranty does not cover defects or damages directly or indirectly caused by improper handling, poor maintenance, violence or tampering. Complaints about defects must be notified to Rug Solid within a reasonable time after the fault or defect was discovered or should have been discovered. If a complaint is within two months after the defect is discovered, the complaint will always be timely.

In connection with complaints, Rug Solid will reimburse reasonable return costs. Remember to get a receipt for shipment, so that we can reimburse your shipping costs. Note that we do not receive packages sent by fax. COD.

It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "The Procedure".

The Procedure

Reversal of a purchase or complaints:

1) Send a message through our contact formula where you state: Invoice number and reason for the return.

2) Pack the item in a protective packaging, write your name and address clearly and enclose a copy of your invoice / order confirmation, so we can identify the package and provide you with the best service possible.

3) Send the package to: Rug Solid - Telehøjen 6 - 5220 Odense SØ - Denmark