We would never use any harmful chemicals in our production. We only use reactive and disperse dyes which are azo-free and non-toxic. Furthermore, our Global Recycled Standard certification ensures good working conditions, in terms of wage, working hours, health and safety and ensures that no child labour is used in production.
Can I order a custom sized rug?
It is not possible to order our rugs in custom sizes, unfortunately
My rug smells, what do I do?
Due to the differences in temperature occurring under shipment, your rug may release some of its natural and non-harmful odours when taken out of the bag. In such case please leave the rug at room temperature for up to 72 hours with plenty of ventilation.
My cotton rug is crooked, what do I do?
Some cotton rugs may not be perfectly straight out of the bag due to the differences in temperature occurring under shipment. This is easily fixed by soaking the cotton rug in water, stretching it and leaving it to dry on a flat surface.
How do I clean my rug?
Cleaning instructions for each of our rugs can be found on its repective product page in our shop.
The size of my rug is not as specified. What do I do?
Every single rug we craft is handwoven and unique in its own way. Therefore we can only guarantee that the rugs are within a 5% tolerance of the stated size. If you rug does not fall within the tolerance please contact us.
Estimated delivery: Monday, May 23
Your cart is empty
A net of the natural fiber jute coated in pure natural latex prevents sliding.
A rug that slides across the floor is unattractive, annoying and dangerous. While you may be a daredevil, you probably still enjoy a safe space. And with the Anti-Slip under your rug, there will be no more rug and rolling. It's also only made of organic stuff without harmful chemicals or pesticides.
Right of withdrawal
RUG SOLID offers 14 days to cancel from the day you receive the goods. If you choose to cancel a purchase, simply return the item in the same condition and appropriate sound packaging as when you received it. All original packaging must be attached to the product as it is considered part of the product. If any product packaging is removed, the rug is considered used and the right of withdrawal is no longer applicable. If the product has been used but otherwise complies with the 14-day period, it can still be returned. RUG SOLID will then in each individual case assess the impairment on the item and make a partial refund.
When merchandise is received and approved, the purchase price is refunded to your credit/debit card within a few days. We cover the cost of the return if the item is damaged. If the item is returned without a complaint the return freight cost is subtracted from the payment refund. It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "Procedure".
A purchase can also be undone by denying receipt of the goods or by transferring the product to the packet distributor. Note that we do not receive packages sent by fax. COD.
RUG SOLID offers a 24-month warranty under the Sale of Goods Act for shortcomings identified during its normal use. The warranty does not cover defects or damages directly or indirectly caused by improper handling, poor maintenance, violence, or tampering. Complaints about defects must be notified to RUG SOLID within a reasonable time after the fault or defect was discovered or should have been discovered. If a complaint is within two months after the defect is discovered, the complaint will always be timely.
In connection with complaints, RUG SOLID will reimburse reasonable return costs. Remember to get a receipt for shipment, so that we can reimburse your shipping costs. Note that we do not receive packages sent by fax. COD.
It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "Procedure".
Reversal of purchase or complaints:
Send a message through our contact formula where you state: Invoice number and reason for the return.
Pack the item in protective packaging, write your name and address clearly and enclose a copy of your invoice or order confirmation, so we can identify the package and provide you with the best service possible.
Send the package to RUG SOLID, Telehøjen 6, 5220 Odense SØ, Denmark
In case of reimbursement please note that it can take up to 10 business days for the funds to reach your account.
We encrypt all information on this website with the SSL (Secure Socket Layer) protocol. This means that neither us nor unauthorized read your card number or other information during the transaction and thus it is safe to shop with us.
When you complete an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in our shop when we use SSL.
We accept the following payment methods:
Global Recycled Standard
We are certified to the Global Recycled Standard (GRS), which verifies recycled content and tracks it from the source to the final product.
Products certified to the GRS contain verified recycled content. In addition, certified organizations have met social, environmental, and chemical requirements from the recycler to the finished product.
1% for the Planet was founded to prevent greenwashing, certify reputable giving and provide accountability. The 1% for the Planet certification is given to businesses and individuals that meet their high-bar commitment.
Through 1% for the Planet we donate 1% of our annual turnover to address the most urgent environmental issues of our time.