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FAQ (Frequently asked questions)

Do you use any harmful chemicals in production?

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We would never use any harmful chemicals in our production. We only use reactive and disperse dyes which are azo-free and non-toxic. Furthermore, our Global Recycled Standard certification ensures good working conditions, in terms of wage, working hours, health and safety and ensures that no child labour is used in production.

Can I order a custom sized rug?

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It is not possible to order our rugs in custom sizes, unfortunately

My rug smells, what do I do?

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Due to the differences in temperature occurring under shipment, your rug may release some of its natural and non-harmful odours when taken out of the bag. In such case please leave the rug at room temperature for up to 72 hours with plenty of ventilation.

My cotton rug is crooked, what do I do?

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Some cotton rugs may not be perfectly straight out of the bag due to the differences in temperature occurring under shipment. This is easily fixed by soaking the cotton rug in water, stretching it and leaving it to dry on a flat surface.

How do I clean my rug?

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Cleaning instructions for each of our rugs can be found on its repective product page in our shop.

Do you ship to my country?

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Yes, we ship worldwide.

How much does shipping cost?

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You can find our shipping prices at here.

The size of my rug is not as specified. What do I do?

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Every single rug we craft is handwoven and unique in its own way. Therefore we can only guarantee that the rugs are within a 5% tolerance of the stated size. If you rug does not fall within the tolerance please contact us.