All orders above 100 € to AT, BE, CH, DK, DE, ES, FI, FR, GB, IT, NL, NO, and SE are eligible for free shipping with UPS. For other countries, the shipping price is calculated at checkout.
For all other countries shipping price will be calculated at checkout.
Shipping usually takes 2-4 business days. You will receive a shipping confirmation and invoice with a tracking number/link once the order is ready to ship.
When choosing UPS you counterbalance the impact of your delivery through carbon offsetting and help fund environmental projects around the world that reduce carbon emissions. Read more.
RUG SOLID offers 14 days to cancel from the day you receive the goods. Christmas presents purchased between November 1st and December 24th can be returned until January 31st. If you choose to cancel a purchase, simply return the item in the same condition and appropriate sound packaging as when you received it. All original packaging must be attached to the product as it is considered part of the product. If any product packaging is removed, the rug is considered used and the right of withdrawal is no longer applicable. If the product has been used but otherwise complies with the 14-day period, it can still be returned. RUG SOLID will then in each individual case assess the impairment on the item and make a partial refund.
When merchandise is received and approved, the purchase price is refunded to your credit/debit card within a few days. We cover the cost of the return if the item is damaged. If the item is returned without a complaint the return freight cost is subtracted from the payment refund. It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "Procedure".
A purchase can also be undone by denying receipt of the goods or by transferring the product to the packet distributor. Note that we do not receive packages sent by fax. COD.
RUG SOLID offers a 24-month warranty under the Sale of Goods Act for shortcomings identified during its normal use. The warranty does not cover defects or damages directly or indirectly caused by improper handling, poor maintenance, violence, or tampering. Complaints about defects must be notified to RUG SOLID within a reasonable time after the fault or defect was discovered or should have been discovered. If a complaint is within two months after the defect is discovered, the complaint will always be timely.
In connection with complaints, RUG SOLID will reimburse reasonable return costs. Remember to get a receipt for shipment, so that we can reimburse your shipping costs. Note that we do not receive packages sent by fax. COD.
It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "Procedure".
Reversal of purchase or complaints:
In case of reimbursement please note that it can take up to 10 business days for the funds to reach your account.
We encrypt all information on this website with the SSL (Secure Socket Layer) protocol. This means that neither us nor unauthorized read your card number or other information during the transaction and thus it is safe to shop with us.
When you complete an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in our shop when we use SSL.
We accept the following payment methods:
Today everybody and everything is sustainable. Triple-layer recycled plastic packaging for a toothbrush? Sustainable. Making a million t-shirts from organic cotton? Sustainable. Making a gazillion chairs? Don't worry, it's flatpacked. Sustainable. Greenwashing is everywhere and we understand it is time-consuming and hard for you to filter out the noise. Therefore we have acquired the Global Recycled Standard certificate. That means a third party audits us and make sure what we say is true. After all, talking is easy, walking is the hard part. It also means no triple-layer toothbrush packaging. And what does the GRS certificate ensure?
First and foremost GRS certified products must contain at least 50% recycled material but we always strive to use as much recycled material as possible. Our leather and cotton rugs eg. contain 100% recycled material.
I addition GRS also ensures:
As a member of "CO2 neutral website", we pay a standard fee for the CO2 emissions of our website - including our user traffic.
CO2 emissions are neutralized by investing the money in global projects. For example, Gold Standard initiatives and the establishment of renewable energy sources worldwide.
1% for the Planet was founded to prevent greenwashing, certify reputable giving and provide accountability. The 1% for the Planet certification is given to businesses and individuals that meet their high-bar commitment.
Through 1% for the Planet we donate 1% of our annual turnover to address the most urgent environmental issues of our time.