Terms of service

Terms and Conditions of Use

When you buy from RUG SOLID, you accept the following terms:


We accept payment by the following: Dankort, Visa, Visa Electron, MasterCard, Maestro, MobilePay, PayPal, and American Express.


All purchases made within the European Union are subject to local VAT. All prices displayed on are including VAT for customers in the EU and exclude VAT for customers outside EU.

Reservations for price errors and sold out items

We make reservations for typos, price errors, and omissions excepted. Should your order be affected, you will automatically be contacted by one of our staff within 24 hours on weekdays.


RUG SOLID encrypts all information on with the SSL (Secure Socket Layer) protocol. This means that neither RUG SOLID nor unauthorized read your card number or other information during the transaction and thus it is safe to shop with us.

When you complete an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in RUG SOLID's shop when we use SSL.

Your personal contact information is stored in our customer database for later reference when you are shopping at Your personal contact information is only shared with our shipping and logistics partners to be able to ship your purchased products to you.

Your information is kept as long as necessary according to Danish law, after which it will be deleted. As a registrant, you always have the right to send us objections regarding your registration. You also have the right to get insight into which information is registered about you. You have these rights according to the General Data Protection Regulation (GDPR). Inquiry in this regard can be sent to

Privacy Policy

By using you agree that we process your personal information in accordance with our privacy policy. We are aware of the need for appropriate protection and proper processing of your personal information.

Shipping Policy

Please refer to our shipping policy.

Return Policy

Please refer to our return policy.