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Terms

When you buy from RUG SOLID, you accept the following terms:



Payment


We accept payment by the following: Dankort, Visa, Visa Electron, MasterCard, Maestro, MobilePay, PayPal, and American Express.



VAT


All purchases made within the European Union are subject to local VAT. All prices displayed on rugsolid.com are including VAT for customers in the EU and exclude VAT for customers outside the EU.



Reservations for price errors and sold-out items


We make reservations for typos, price errors, and omissions excepted. Should your order be affected, you will automatically be contacted by one of our staff within 24 hours on weekdays.



Security


RUG SOLID encrypts all information on rugsolid.com with the SSL (Secure Socket Layer) protocol. This means that neither RUG SOLID nor unauthorized read your card number or other information during the transaction and thus it is safe to shop with us.


When you complete an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in RUG SOLID's shop when we use SSL.


Your personal contact information is stored in our customer database for later reference when you are shopping at rugsolid.com. Your personal contact information is only shared with our shipping and logistics partners to be able to ship your purchased products to you.


Your information is kept as long as necessary according to Danish law, after which it will be deleted. As a registrant, you always have the right to send us objections regarding your registration. You also have the right to get insight into which information is registered about you. You have these rights according to the General Data Protection Regulation (GDPR). Inquiry in this regard can be sent to contact@rugsolid.com.



Privacy Policy


To ensure a safe shopping experience at RUG SOLID, you can find information here about how we collect data, how these are used, and how your data is processed. By accepting RUG SOLID's terms of purchase, you also agree to our general cookies and privacy policy. We do everything we can to ensure transparency with you.



1. How can you contact us?


Rug Solid Denmark ApS
Telehøjen 6, 5220 Odense SØ, Danmark
contact@rugsolid.com
CVR-nr.: 13443971


By using rugsolid.com, you agree that we process your personal information in accordance with this data policy. In addition, we are aware of the need for appropriate protection and proper processing of your personal information.

Furthermore, the rapid development in the digital and technical field means that changes to our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. You can always find the current policy on our website.



2. The purpose and legal basis for the processing of your personal data


Personal information covers all information that can be used to identify a person, including, but not limited to, first and last name, age, gender, home or other physical address, email address, or other contact information, whether related to that person's private residence or workplace. As a general rule, you can access the website without telling us who you are or providing personal information about yourself. However, RUG SOLID needs certain personal information in order to trade with you and provide news and other services to you. We only collect the personal information that is needed.



3. Category of personal data


We need the following information when you shop with us to send the item to you: Name, address, telephone number, and email address.


We do not collect personally identifiable information about you from third parties and do not store information about means of payment, eg. card numbers on payment cards, bank account numbers, or the like.



4. Recipients or category of recipients


Only we use personal information that we have from our customers. RUG SOLID has guidelines for who has access to these. Only webshop managers and the shipping managers have access.


In addition, those responsible for customer service can access the information in order to help customers with questions about delivery, products, etc.



5. Storage of personal data


The information is stored for as long as is necessary to ensure the rules of Danish law, after which it is automatically deleted.



6. The right to withdraw consent


You always have the opportunity to be informed of what information we have registered about you and at any time the right to withdraw your consent.


If you wish to receive these or withdraw your consent, please contact us at contact@rugsolid.com.


If you choose to withdraw your consent, it does not affect the legality of our processing of your personal data on the basis of your previously given consent and up to the time of the withdrawal. If you withdraw your consent, it will only take effect from that time.


You can always get incorrect information corrected.



7. Your rights


Under the data protection rules, a registered person has a number of rights in relation to the company's processing of personal data. If you want to make use of your rights, please contact us.


7.1 Right to see information (right of insight)


You have the right to see the information we process about you and a number of other information.


7.2 Right to rectification


You have the right to have incorrect information about you corrected.


7.3 Right to delete


In special cases, you have the right to have information about you deleted before the time of our general deletion occurs.


7.4 Right to limit processing


In certain cases, you have the right to have the processing of your information restricted.


7.5 Right of objection


In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your information for direct marketing.


7.6 Right to transmit


In certain cases, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have this personal information transferred from one data controller to another without hindrance.


You can read more about your rights in the Danish Data Protection Agency's guide to the data subjects' rights, which you will find at www.datatilsynet.dk.



8. Complaint to the Danish Data Protection Agency


You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You will find the Danish Data Protection Agency's contact information at www.datatilsynet.dk.



9. To whom do we pass on personal information?


Personal information submitted by Rug Solid Denmark ApS is only passed on to:


  • The company's internal departments
  • Selected and trusted third parties who may use your personal information to provide goods or services that you have ordered
  • Business partners for the purpose of registering and maintaining your user account.

In order to further develop and improve rugsolid.com, we keep statistics on how you use the website.


We only work with data processors in the EU or in countries that can provide your information with adequate protection.


As registered with Rug Solid Denmark ApS, you always have the right to send us your objections to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Danish Personal Data Act. Inquiries in this connection should be sent to: contact@rugsolid.com.



10. What do we use personal information for?


We may use your personal information to:


  • Service your online shopping at our online store (Send your goods, etc.)
  • Give you an opportunity to participate in certain services. This is for example if you sign up for contests and or promotions online. Additionally, it may be used to send you promotional content by email, should you have signed up for RUG SOLIDs newsletter.
  • Send your goods / your order to you
  • Ensure operation and good customer service at our online business


11. Access to your personal information


You always have the opportunity to find out what information we have registered about you.


If you wish to receive these, please contact us at contact@rugsolid.com. You can always have incorrect information removed or corrected.



Shipping & returns


Please refer to our shipping policy.